Terms & conditions

The following booking conditions, together with the information set out on the relevant page of the Greens & Grapes website will form the contract between you and us for your holiday with us.

In this contract a reference to “you” and “your” include the lead-named person on the confirmation invoice (who must be at least 18 years old at the time of booking) and all persons on whose behalf a booking is made.

We are Greens & Grapes of 80 rue Verte, 33200 Bordeaux, France.

1.In this agreement:

“Meeting Point”
means the place specified by us in the Package Pack as the place we will meet and start your holiday.

“Start Date”
means the date on which we meet to start your holiday.

“Package”
means a holiday organised by Greens & Grapes.

“Pack”
means whatever documents we send to you in hard or soft copy to provide information about your Package.

2.What is in the holiday

2.1. The following items are included:

2.1.1.travel from the Meeting Point to your return to the departure point (which is likely to be the same place);

2.1.2.accommodation;

2.1.3.green fees;

2.1.4.services of one or more leaders;

2.2. The following items are not included:

2.2.1.return flights to the Package destination;

2.2.2.all other costs incurred before you board transport at the Meeting Point and after you return to the departure point;

2.2.3.travel insurance or any other insurance personal to you;

2.2.4.passport and visa costs;

2.2.5.vaccinations and medication, before, during and after the Package;

2.2.6.food and drink over and above what we include in the Package;

2.2.7.gratuities you choose to give, in addition to any we give on your behalf where we consider appropriate.

3.Booking your holiday

3.1.You can book at any time. We will hold a provisional booking for seven days to allow you time to send us your deposit. We follow this strictly because many holidays are booked up fast. When we receive your deposit, we will send you a confirmation invoice which confirms your booking. The contract between us comes into existence at that time. You undertake to pay for the holiday you have booked and we undertake to provide you with the holiday we describe on our website.

3.2.If you make a booking on behalf of others as well as yourself, we shall take it that you have the authority of each of those other people to enter into the contract on the basis of these booking conditions and that you and they have agreed to be jointly and severally liable to us.

3.3.If we are unable to accept your booking, we will of course return your payment to you immediately. The balance payment for all Packages is due at latest 8 weeks (56 days) before departure. We will send you a reminder 1 – 2 weeks before the balance due date. If you are making your booking within this period, full payment will be necessary immediately.

3.4.Where the cost to us of any part of the Package increases, we reserve the right to pass on that increase to you and to change the price of unsold holidays. We will return to you the balance if our costs change significantly in your favour.

3.5.You can give us your personal details, insurance, special requests, medical conditions, next-of-kin and passport details by completing a form we shall send to you.

3.6.For bookings made within eight weeks of departure, we require full payment within 24 hours of a verbal booking.

3.7.If you book a holiday less than six weeks prior to the departure date you must send us the full payment at the time of booking.

4.Payment

4.1.You can pay by Paypal which will incur a charge of up to 3.65% of the transaction amount. We do not keep your card details.

4.2.Alternatively, payment may be made by electronic transfer for which full information will be provided at the time of booking.

4.3.The last date for payment of the balance of the cost of your holiday will be due to us at least eight weeks before the Package Start Date. We will tell you that last date for payment after we have confirmed our acceptance of your booking.

4.4.If you do not pay us before the last date for payment, we reserve the right to treat your booking as cancelled. If we do that, you accept that a cancellation fee will be due to us.

5.Surcharges and refunds

5.1.The prices given on our website are calculated at costs current at the time we fixed them. If costs rise or adverse currency exchange rates apply, you agree that we may increase prices at any time to a maximum of 5% of the advertised cost of the Package. If we do this we shall tell you the costs which have risen and the percentage by which they have risen.

5.2.No matter what the increase, we shall not increase the cost less than eight weeks before the departure date.

5.3.If we increase the price of your Package by more than 5%, you are free to cancel. In that circumstance we will return to you all money paid to us.

6.Changes and cancellations by you

6.1.We will try to accommodate any change you are compelled to make, but we cannot promise to do so. If we do, you agree to pay an administration fee of £50 and any additional cost of a different arrangement. Please note that an airline may treat a change as a cancellation and create a new booking, charging a 100% cancellation fee.

6.2.Only the person who made a booking may cancel. The cancellation takes effect from the date at which a written notification reaches our office. If you cancel.

6.3.If you cancel, your deposit which has been invoiced, will be forfeited.

6.4.We shall charge an additional sum related to the time remaining before the date of departure, as follows:

Up to 56 days : Deposit, if any

55 – 41 days : 35% of Package cost

40 – 29 days : 75% of Package cost

28 – 0 days : 100% of Package cost

6.5.If circumstances force you to leave the Package early, you will have to bear any additional costs yourself.

6.6.In any circumstances giving rise to cancellation, we will consider allowing you to transfer the money you have paid, to some other Greens & Grapes Package or this booking to some other person. That person must meet any conditions which may apply to the booking and you, must ask for the transfer not less than 42 days prior to the Package Start Date.

7.Changes and cancellations by us

7.1.We reserve the right to change travel and Package arrangements. This is necessary because many of our Packages involve variables which are outside our control. These include, weather, political issues, currency problems, flights and accommodation issues.

7.2.We shall tell you about small changes before departure. If we think a necessary change is important, we will tell you about it as soon as we can and give you the opportunity to either accept the change, or take an alternative holiday (paying or receiving a refund / credit in respect of any price difference), or cancel and accept a full refund.

7.3.If such problems occur during a Package, we will make alternative arrangements so as to comply as closely as possible to the description of the Package on our website.

7.4.If a problem occurs which is so serious that we have to cancel a Package before the date of departure, you may choose to accept either an alternative holiday (paying or receiving a refund/credit in respect of any price difference) or a full refund of all money paid.

7.5.We are not liable to you in any circumstances for loss or damage or loss of your holiday when:

unusual and unforeseeable circumstances arise which are beyond our control, the consequences of which we could not have avoided even with all due care; or

the change is not significant. We are not liable to pay you any additional travel or any other costs, expenses or losses which you incur as a result of any change or cancellation by us, such as changes to times of connecting flights or other travel arrangements.

8.Payment Protection

We hold a certificate of registration at ATOUT FRANCE under No.IM033160001 and we are insured by HISCOX EUROPE UNDERWRITING LIMITED for all damages up to €1.5 million.

9.Travel Insurance

9.1.It is advisable when booking a Greens & Grapes Package that you take out appropriate travel insurance. We cannot approve the cover you have bought and are not responsible if it is inadequate.

9.2.Cover should be obtained not only against normal travel risks, but against additional risks appropriate to the destination country. In particular, local road transport insurance may be inadequate, so you should check that your cover includes accidents happening whilst you are a passenger in a vehicle.

9.3.We advise that you should also check that any valuable optical equipment is covered either in your travel policy or your home contents policy.

10.Passport, Visa and Health Requirements

Please note carefully:

10.1.to be absolutely safe, it is a good idea to make sure your passport is valid for at least six months after the date of return of your Package;

10.2.remember to apply for any necessary visa in good time;

10.3.If you are a national of an EC country and are taking a European Package, you should take your European Health Insurance Card (EHIC) available from main Post Offices or online. It is your responsibility to ensure that you obtain all necessary inoculations, take all necessary medication and follow all medical advice in relation to your holiday. Remember to bring certificates and confirmations with you in your hand luggage.

10.4.If you need professional medical care whilst on a Package, we will try to obtain it and inform your travel insurers as quickly as practically possible. Please ensure that you provide us with your next of kin details so that we can make arrangements for them to be contacted in an emergency.

10.5.You agree to repay to us all costs we incur in providing this assistance, including payment for any transport and telephone calls must be reimbursed to the company. We will give you a receipt on your return, for you to pass to your travel insurers.

11.Package Information

Approximately four weeks before the Start Date, we shall send you a pack of information relating to your Package. This information will include:

11.1.location of Meeting Point and time of meeting;

11.2.details of accommodation;

11.3.tee-times;

11.4.details of wine tasting

12.Accommodation

We will discuss your exact accommodation requirements when you have made a booking, but please note:

12.1.we reserve the right to change accommodation to that stated on our website itineraries – (see below “changes of itinerary”).

12.2.single rooms are normally available at an extra cost. However, if you so wish, it may be possible for you to share a room.

13.Changes of Itinerary

13.1.Despite careful planning, it is possible that due to matters outside our control there are unusual or unforeseeable circumstances the consequences of which can often not be avoided, for example through natural disaster or political turmoil.

13.2.We may therefore decide to make changes to the itinerary to accommodate the above possibilities. We will tell you of any such change as soon as we decide to make it. If that happens, you may transfer to an alternative holiday. If your chosen alternative is of a lower price we will refund the difference. If it is of a higher price, you must pay the difference

14.Limitations on our liability

We want you to enjoy a perfect holiday with Greens & Grapes. We shall do our best to make your holiday special for you. Nonetheless, we must make clear the limitations in law. We are not liable to you for:

14.1.any event which happens before you board our transport at the Meeting Point or after you leave our transport at departure;

14.2.any problem arising from your failure to reach the Meeting Point on time, for whatever reason; (though we would do our best to help you in any way we reasonably could)

14.3.any aspect of goods or services you buy or accept other than those arranged by us;

14.4.medical problems or physical difficulties, even if you have told us about them in advance;

14.5.medical emergencies;

14.6.your own carelessness or negligence in any aspect of your behaviour whilst with us;

14.7.changes we reasonably make to an itinerary or to accommodation or any other aspect of the management of a Package;

14.8.problems or issues which we could have resolved whilst on a Package but which you raise only after your return.

14.9.injury, illness, death, loss (including loss of enjoyment or possessions), damage, expense, cost or other sum or claim of any description whatsoever which results from either:

14.9.1.the act or omission of you or anyone in your party;

14.9.2.the act or omission of a third party not connected with the provision of your holiday.

14.10.services we have not provided. The services and features included in your Package are those specified on our website. If you choose to buy other goods or services during your holiday, those are not part of the package we provide, even if arranged at your request through our Package leader. Accordingly we are not liable to you for any happening in connection with that service or those goods.

15.Local standards

15.1.We do not make any representation or commitment that all services will comply with applicable local laws and regulations and failure to comply does not automatically mean we or the service supplier has not exercised reasonable skill and care.

15.2.Please also note that we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

16.Limitation of compensation by international conventions

16.1.Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your holiday.

17.Flight and other transport delays: limit of our liability

17.1.There is no guarantee that flights, trains or ferries will depart at the time specified. If they do not, we are not liable to you for any delay or cancellation or for any failure to take what you think are the best actions to have taken in particular circumstances.

17.2.Where any delay in returning home lasts for longer than 24 hours, the airline should continue to meet your accommodation and reasonable meal expenses. This will be the case where the airline is an EU carrier or was due to depart from an EU airport. They may, however, require you to stay at the accommodation and take the meal arrangements they provide. We regret we cannot meet such expenses where the airline does not do so, or where you choose not to accept the arrangements offered.

17.3.EC Regulation No 261/2004 (The Denied Boarding Regulations) apply where the airline is an EU carrier or the affected flight was due to depart from an airport within the EU. Where applicable, you must pursue the airline for the compensation or other payment due to you. The compensation set by the regulations is your full entitlement. It covers, for example, distress, disappointment, inconvenience or effects on other arrangements. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding.

17.4.If your airline does not comply with these rules you may complain to the Civil Aviation Authority on 020 7453 6888 or by e-mail topassengercomplaints@caa.co.uk or see www.caa.co.uk – “Referring Your Complaint to the CAA”.

17.5.Remember that transport and other service providers have their own booking conditions or conditions of carriage or service. You will be bound by these as far as that service is concerned. Such conditions may limit or exclude liability on the part of the relevant provider and they are often also subject to international conventions.

18.Help we need from you

18.1.Most Greens & Grapes holidays require reasonable physical fitness and appropriate footwear. You should be prepared to walk up to 10 miles a day, sometimes on uneven or slippery surfaces.

18.2.To satisfy the majority of our clients, we apply “no smoking” rules in the same way that they are applied by law in the UK.

18.3.If we provide medical help to you, whether or not you specifically ask for it, we will provide receipts for all costs (for your insurer) and you now agree to repay us that cost on your return from the Package.

18.4.If at any time, it is our opinion (given by any of our staff or Package leaders) that you are acting in a way which may cause accident, injury, discomfort or extreme displeasure to any other Package member, we may exclude you from the programme for the remainder of the Package. You will understand that this extreme action will not be taken lightly but may be necessary to protect the health, safety or enjoyment of other clients.

18.5.Many golf courses require proper golf attire such as, no t-shirts, no denim etc. We cannot accept any responsibility if you or any of your group is unable to play due to inappropriate attire. Please check before you travel that you and your group are aware of appropriate golfing attire.

18.6.Golf etiquette and the rules of golf are expected to be applied by all members of your group. Some golf courses will require proof of handicap before accepting visitors, which we will advise you of at the time of booking. If so, please ensure that each member of your group can satisfy the relevant requirements and bring appropriate proof with her/him.

18.7.General golf course maintenance is an essential feature of golf course preparation. We cannot be held responsible for the outcome of such work.

18.8.Unfortunately bad weather is possible during the course of the year and as a result golf courses may either close or the golf course will operate temporary tees and greens.

No refunds are available under any circumstance for cancellations made due to golf course closure.

18.9.Please note that when a course is wet the use of trolley’s and buggies is often prohibited. We cannot be held responsible for these happenings.

18.10.If you are unable to play golf due to course closure we will, without guarantee and at our partner’s discretion, try and obtain green fee vouchers.

18.11.Golf courses reserve the right to alter confirmed tee times. If your confirmed golf course cancels your reservation or changes your tee time we will try to find a suitable alternative. You will be charged or refunded for any difference in the original cost. Such changes do not entitle you to cancel any booking.

19.Complaints

We shall try our utmost to provide a happy and fulfilling holiday, but if we fail in any way, do please raise any issue with your Package leader immediately. If your complaint cannot be satisfied or it is not dealt with to your satisfaction at the time of reporting it to the leader(s), then you should give us full details in writing, immediately on your return. We cannot respond to verbal complaints.

20.Miscellaneous

20.1.In this agreement unless the context otherwise requires:

20.1.1.a reference to a person includes a human individual, a corporate entity and any organisation which is managed or controlled as a unit;

20.1.2.any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing;

20.1.3.except where stated otherwise, any obligation of any person arising from this agreement may be performed by any other person.

20.2.If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

20.3.For the purposes of the Data Protection Act 1998 you consent to the processing of his personal data (in manual, electronic or any other form) relevant to this agreement, by us. Processing includes but is not limited to obtaining, recording, using and holding data and includes the transfer of data to any country either inside or outside the EEA.

20.4.The parties agree that electronic communications satisfy any legal requirement that such communications be in writing.

20.5.In the event of a dispute between us, you undertake to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

20.6.This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise, except that any provision in this agreement which excludes or restricts the liability of our directors, officers, employees, subcontractors, agents and affiliated companies, may be enforced under that act.

20.7.We are not liable for any failure or delay in performance of this agreement which is caused by circumstances beyond our reasonable control.

20.8.The validity, construction and performance of this agreement shall be governed by the laws of France and the Agent agree that any dispute arising from it shall be litigated only in France.

21.Private Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

21.1 What personal information do we collect from the people that visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

21.2 When do we collect information?

We collect information from you when you place an order, subscribe to a newsletter, fill out a form, use live chat or enter information on our site.

21.3 How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To administer a contest, promotion, survey or other site feature.
  • To send periodic emails regarding your order or other products and services.
  • To follow up with you after correspondence (live chat, email or phone inquiries)

21.4 How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards.

We only provide articles and information, and we never ask for credit card numbers.

We do not use Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

21.5 Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

21.5.1 We use cookies to:

  • Keep track of advertisements.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

21.5.2 If users disable cookies in their browser:

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.

21.6 Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

21.6.1Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

21.7 Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

21.7.1 We have implemented the following:

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

21.7.2 Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

21.8 How does our site handle Do Not Track signals?

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

21.9 Does our site allow third-party behavioral tracking?

It’s also important to note that we allow third-party behavioral tracking.

21.10 Unsubscribing

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

21.11 Contacting us

If there are any questions regarding this privacy policy you may contact us using the information below

contact@greensandgrapes.com

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